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Shipping Policy

Shipping Policy

At KOCHYAN, we strive to provide a seamless and efficient shopping experience for our customers. To ensure timely order processing and delivery, we require accurate contact information when placing an order. Orders are usually delivered within 3–4 working days; however, delivery timelines are estimates and may be affected by courier delays or incorrect shipping information. Please review the following policy regarding orders with incorrect contact information:

1. Contact Information Accuracy:

  • It is essential to provide accurate contact information, including email address(Optional), phone number, and shipping address, when placing an order with KOCHYAN.
  • We rely on this information to communicate order updates, confirmations, and delivery details with our customers.

2. Attempted Contact:

  • In the event that we identify incorrect contact information provided by a customer, we will make reasonable attempts to contact them using the provided details.
  • Our team will reach out via email(if provided) and phone to request clarification or confirmation of the order details.

3. Timeframe for Response:

  • We understand that circumstances may vary, but we kindly request a response from the customer within 48 hours of our initial contact attempt.
  • This timeframe allows us to proceed with order processing without undue delays.

4. Order Cancellation:

  • If no response is received within the specified timeframe and we are unable to verify the order details, we reserve the right to cancel the order.

5. Customer Assistance:

  • We are committed to providing assistance and resolving any issues related to order processing or contact information discrepancies.
  • Customers who encounter difficulties or have questions are encouraged to reach out to our customer service team for assistance.

6. Updating Contact Information:

  • Customers can update their contact information or provide additional details by contacting our customer service team or accessing their account settings on our website.

7. Policy Review:

  • We may periodically review and update this policy to ensure it remains consistent with our commitment to customer satisfaction and efficient order processing.

Thank you for your cooperation and understanding. If you have any questions or require further assistance, please don’t hesitate to contact us.


Thankyou.

KOCHYAN Team,